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ITIL Practitioner - Bootcamp

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0 Published: June 30,2016
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Overview

This course is designed as preparation to sit the ITIL practitioner examination which is included in the course delivery. It will tell students "how" to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has an holistic syllabus covering 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management.

 

Pre-Requisites

ITIL foundation (V3 equivalent, V3 or 2011) is a mandatory requirement.

4 hours mandatory pre-course work.

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